Communication in the modern workplace can be a potential minefield: there are official letters, reports and manuals to write; telephones to use in a professional manner; speeches, talks and presentations to give; complaints to respond to ... not to mention faxes, e-mails and web sites! Help is at hand. Get It Across! offers a clear and comprehensive guide to all work-related communication, ideal for those starting out in office work, charity or social club organisers, or even those at the top of the business ladder wishing to brush up their oratory or written technique. Effective communication makes an effective employee, thus an effective organisation. The skills explained in this book will boost your potential and help to create an image of all-round professionalism for your operation.